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solid #534ab733;border-radius:6px;padding:2px 9px;font-size:11px;font-weight:600;display:inline-block}.daily-media-pill{color:var(--text-accent);background:#0d9e7414;border:1px solid #4dd9a829;border-radius:6px;padding:2px 9px;font-size:11px;font-weight:600;display:inline-block}.daily-reply-text{max-width:230px;color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.daily-empty{text-align:center;padding:48px}.previous-toolbar{justify-content:space-between;align-items:center;gap:12px;display:flex}.previous-controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.previous-search{border:1px solid var(--border);width:min(100%,240px);color:var(--text-muted);background:#0f2218;border-radius:9px;align-items:center;gap:7px;padding:8px 13px;display:flex}.previous-search input,.common-errors-search input,.daily-search input{box-shadow:none!important;background:0 0!important;border:0!important}.previous-filter{border:1px solid var(--border);color:var(--text-muted);background:#0f2218;border-radius:9px;align-items:center;gap:6px;padding:8px 13px;font-size:12px;transition:border-color .18s,color .18s,background .18s;display:inline-flex}.previous-filter:hover,.previous-filter.active{border-color:var(--emerald);color:var(--text-accent);background:#0d9e7414}.previous-summary{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.previous-summary-card{border:1px solid var(--border);background:#0f2218;border-radius:11px;align-items:center;gap:10px;padding:13px 16px;display:flex}.previous-summary-icon{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.previous-summary-icon.teal{color:var(--text-accent);background:#0d9e741f}.previous-summary-icon.blue{color:#85b7eb;background:#378add1a}.previous-summary-icon.red{background:var(--err-bg);color:var(--err-text)}.previous-summary-icon.amber{color:#ef9f27;background:#ba75171a}.previous-file-card{border:1px solid var(--border);background:#0f2218;border-radius:13px;transition:border-color .18s,transform .18s;overflow:hidden}.previous-file-card:hover{border-color:var(--border-bright);transform:translate(-2px)}.previous-file-inner{align-items:stretch;display:flex}.previous-accent{flex-shrink:0;width:4px}.previous-accent.tickets{background:linear-gradient(#0d9e74,#4dd9a8)}.previous-accent.employee-errors{background:linear-gradient(#e24b4a,#f0938d)}.previous-icon-col{border-left:1px solid var(--border);flex-shrink:0;justify-content:center;align-items:center;width:52px;display:flex}.previous-file-icon{border-radius:9px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.previous-file-icon.tickets{color:var(--text-accent);background:#0d9e741a}.previous-file-icon.employee-errors{background:var(--err-bg);color:var(--err-text)}.previous-card-content{flex:1;min-width:0;padding:13px 16px}.previous-card-actions{border-right:1px solid var(--border);flex-shrink:0;align-items:center;gap:7px;padding:13px 16px;display:flex}.previous-meta-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.previous-meta{align-items:center;gap:4px;font-size:11px;display:inline-flex}.previous-meta.date{color:#7ab5a09e}.previous-meta.rows{color:#85b7eb}.previous-meta.replies,.previous-meta.clean{color:var(--text-accent)}.previous-meta.errors{color:var(--err-text)}.previous-badge-row{flex-wrap:wrap;gap:5px;margin-top:6px;display:flex}.previous-badge{border:1px solid;border-radius:5px;padding:2px 8px;font-size:10px;font-weight:700}.previous-badge.tickets,.previous-badge.clean{color:var(--text-accent);background:#0d9e7412;border-color:#4dd9a826}.previous-badge.employee-errors,.previous-badge.errors{border-color:var(--err-border);background:var(--err-bg);color:var(--err-text)}.reports-kpi-grid{grid-template-columns:repeat(5,1fr);gap:12px;display:grid}.reports-kpi{border:1px solid var(--border);background:#0f2218;border-radius:13px;padding:16px 18px;transition:border-color .2s,transform .2s;position:relative;overflow:hidden}.reports-kpi:hover{border-color:var(--border-bright);transform:translateY(-2px)}.reports-kpi:after{content:"";height:3px;position:absolute;bottom:0;left:0;right:0}.reports-kpi.blue:after{background:linear-gradient(90deg,#185fa5,#85b7eb)}.reports-kpi.teal:after{background:linear-gradient(90deg,#0f6e56,#4dd9a8)}.reports-kpi.purple:after{background:linear-gradient(90deg,#534ab7,#afa9ec)}.reports-kpi.red:after{background:linear-gradient(90deg,#e24b4a,#f0938d)}.reports-kpi.amber:after{background:linear-gradient(90deg,#854f0b,#ef9f27)}.reports-kpi-icon{border-radius:9px;justify-content:center;align-items:center;width:34px;height:34px;margin-bottom:10px;display:flex}.reports-kpi.blue .reports-kpi-icon{color:#85b7eb;background:#378add1c}.reports-kpi.teal .reports-kpi-icon{color:var(--text-accent);background:#0d9e741c}.reports-kpi.purple .reports-kpi-icon{color:#afa9ec;background:#534ab71c}.reports-kpi.red .reports-kpi-icon{background:var(--err-bg);color:var(--err-text)}.reports-kpi.amber .reports-kpi-icon{color:#ef9f27;background:#ba75171a}.reports-grid{grid-template-columns:1.5fr 1fr;gap:16px;display:grid}.analytics-card,.settings-section{border:1px solid var(--border);background:#0f2218;border-radius:14px;overflow:hidden}.analytics-card-head,.settings-section-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px 18px;display:flex}.analytics-card-body,.settings-section-body{padding:18px}.report-bar-row{align-items:center;gap:10px;display:flex}.report-bar-label{width:110px;color:var(--text-muted);text-align:left;text-overflow:ellipsis;white-space:nowrap;flex-shrink:0;font-size:11px;overflow:hidden}.report-bar-track{background:#0d9e7412;border-radius:6px;flex:1;height:8px;overflow:hidden}.report-bar-fill{background:linear-gradient(90deg,#0d9e74,#4dd9a8);border-radius:6px;height:100%}.report-bar-fill.high{background:linear-gradient(90deg,#e24b4a,#f0938d)}.report-bar-fill.mid{background:linear-gradient(90deg,#ba7517,#ef9f27)}.accuracy-circle{background:conic-gradient(var(--emerald-light) var(--accuracy), #0d9e741a 0);border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:86px;height:86px;display:flex;position:relative}.accuracy-circle:after{content:"";background:#0f2218;border-radius:999px;position:absolute;inset:11px}.accuracy-circle span{z-index:1;color:var(--text-accent);font-weight:900;position:relative}.mini-stats{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.mini-stat{border:1px solid var(--border);text-align:center;background:#ffffff08;border-radius:9px;padding:10px 12px}.top-errors-table{border-collapse:collapse;width:100%;font-size:12px}.top-errors-table th,.top-errors-table td{text-align:right;padding:9px 10px}.freq-bar-wrap{background:#0d9e7412;border-radius:4px;width:70px;height:5px;display:inline-block;overflow:hidden}.freq-bar{background:var(--err-text);border-radius:4px;height:100%}.settings-provider-grid{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.provider-card{border:1px solid var(--border);background:#ffffff08;border-radius:10px;flex-direction:column;gap:6px;padding:13px;display:flex}.provider-card.selected{border-color:var(--emerald);background:#0d9e7412}.setting-row{border-bottom:1px solid #0d9e740f;grid-template-columns:1fr 1.4fr;align-items:center;gap:24px;padding:14px 0;display:grid}.setting-row:last-child{border-bottom:0}.toggle{flex-shrink:0;width:42px;height:24px;position:relative}.toggle input{opacity:0;width:0;height:0;position:absolute}.slider{cursor:pointer;border:1px solid var(--border);background:#ffffff14;border-radius:24px;transition:all .25s;position:absolute;inset:0}.slider:before{content:"";background:#5a8a78;border-radius:999px;width:16px;height:16px;transition:all .25s;position:absolute;top:3px;left:3px}.toggle input:checked+.slider{border-color:var(--emerald);background:var(--emerald)}.toggle input:checked+.slider:before{background:#fff;transform:translate(18px)}.security-note{color:var(--text-muted);background:#0d9e7412;border:1px solid #4dd9a826;border-radius:9px;gap:10px;padding:12px 14px;font-size:12px;line-height:1.7;display:flex}.dictionary-page{flex-direction:column;gap:16px;display:flex}.dictionary-top-row{align-items:center;gap:10px;display:flex}.dictionary-search{border:1px solid var(--border);color:var(--text-muted);background:#0f2218;border-radius:10px;flex:1;align-items:center;gap:8px;padding:10px 14px;display:flex}.dictionary-search input{outline:0;flex:1;font-size:13px;box-shadow:none!important;background:0 0!important;border:0!important}.dictionary-add-btn{white-space:nowrap;border:0;border-radius:10px;align-items:center;gap:7px;padding:10px 20px;font-size:13px;font-weight:700;display:flex}.dictionary-add-form{border:1px solid var(--border-bright);background:#0f2218;border-radius:12px;align-items:center;gap:10px;padding:16px 18px;display:flex}.dictionary-add-form input,.dictionary-add-form select{border:1px solid var(--border);min-width:0;color:var(--text-main);background:#ffffff08;border-radius:8px;outline:0;flex:1;padding:9px 13px;font-size:13px}.dictionary-add-form select{cursor:pointer;flex:.6}.dictionary-form-label{color:var(--text-muted);letter-spacing:.06em;white-space:nowrap;font-size:11px;font-weight:700}.dictionary-stats-row{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.dictionary-stat{border:1px solid var(--border);background:#0f2218;border-radius:11px;align-items:center;gap:10px;padding:13px 16px;transition:border-color .18s;display:flex}.dictionary-stat:hover{border-color:var(--border-bright)}.dictionary-stat-icon{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;display:flex}.dictionary-stat-icon.teal{color:var(--text-accent);background:#0d9e741f}.dictionary-stat-icon.blue{color:#85b7eb;background:#378add1a}.dictionary-stat-icon.amber{color:#ef9f27;background:#ba75171a}.dictionary-stat-icon.purple{color:#afa9ec;background:#534ab71a}.dictionary-alpha-nav{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.dictionary-alpha-label{color:var(--text-muted);margin-left:6px;font-size:11px;font-weight:700}.dictionary-alpha-btn{border:1px solid var(--border);color:#7ab5a06b;cursor:pointer;background:0 0;border-radius:7px;justify-content:center;align-items:center;width:30px;height:30px;font-size:12px;font-weight:600;transition:all .15s;display:flex}.dictionary-alpha-btn:first-of-type{width:auto;padding:0 12px}.dictionary-alpha-btn.has-words{color:var(--text-muted);border-color:#4dd9a833}.dictionary-alpha-btn:hover,.dictionary-alpha-btn.active{border-color:var(--emerald-light);color:var(--text-accent);background:#0d9e741f}.dictionary-category{border:1px solid var(--border);background:#0f2218;border-radius:13px;overflow:hidden}.dictionary-category-head{border-bottom:1px solid var(--border);background:#0d9e7408;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;display:flex}.dictionary-category-body{padding:14px 16px}.dictionary-word-grid{flex-wrap:wrap;gap:8px;display:flex}.dictionary-word-chip{border:1px solid var(--border);background:#0f2218;border-radius:9px;align-items:center;transition:border-color .18s;display:inline-flex;overflow:hidden}.dictionary-word-chip:hover{border-color:var(--border-bright)}.dictionary-chip-text{color:var(--soft-title);padding:7px 13px;font-size:13px;font-weight:600}.dictionary-chip-delete{border:0;border-right:1px solid var(--border);color:#7ab5a059;cursor:pointer;background:0 0;align-items:center;padding:8px 9px;transition:background .15s,color .15s;display:flex}.dictionary-chip-delete:hover{background:var(--err-bg);color:var(--err-text)}.dictionary-empty{color:var(--text-muted);text-align:center;flex-direction:column;align-items:center;gap:8px;padding:28px;font-size:13px;display:flex}.dictionary-empty svg{color:#4dd9a829}@media (width<=1180px){.reports-kpi-grid,.settings-provider-grid,.dictionary-stats-row{grid-template-columns:repeat(2,1fr)}.reports-grid{grid-template-columns:1fr}}@media (width<=720px){.reports-kpi-grid,.settings-provider-grid,.setting-row,.dictionary-stats-row{grid-template-columns:1fr}.dictionary-top-row,.dictionary-add-form{flex-direction:column;align-items:stretch}.dictionary-add-form select{flex:1;width:100%}}@media (width<=980px){.previous-toolbar,.previous-file-inner{flex-direction:column}.previous-summary{grid-template-columns:repeat(2,1fr)}.previous-card-actions{border-right:0;border-top:1px solid var(--border)}}@media (width<=640px){.previous-summary{grid-template-columns:1fr}}@media (width<=980px){.daily-upload-card{grid-template-columns:1fr}.daily-upload-controls{border-left:0;border-bottom:1px solid var(--border)}.daily-stats-grid{grid-template-columns:repeat(2,1fr)}.daily-data-header,.daily-data-controls{flex-direction:column;align-items:stretch}}@media (width<=640px){.daily-stats-grid{grid-template-columns:1fr}}.pulse-dot{background:var(--text-accent);border-radius:999px;width:7px;height:7px;animation:1.2s infinite socialPulse;box-shadow:0 0 6px #4dd9a8b3}.employee-errors-grid{grid-template-columns:1fr 320px;gap:20px;display:grid}.employee-rank-item{background:var(--bg-card);border:1px solid var(--border);border-radius:11px;align-items:center;gap:10px;margin-bottom:8px;padding:10px 14px;transition:border-color .2s,background .2s;display:flex}.employee-rank-item:hover{border-color:var(--border-bright)}.rank-num{border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:11px;font-weight:700;display:flex}.rank-num.gold{color:#d4a843;background:#d4a84333;border:1px solid #d4a8434d}.rank-num.silver{color:#b4b2a9;background:#b4b2a926;border:1px solid #b4b2a940}.rank-num.bronze{color:#ef9f27;background:#ba751726;border:1px solid #ba751740}.rank-num.normal{color:var(--text-muted);border:1px solid var(--border);background:#ffffff0d}.employee-error-bar-wrap{background:#ffffff0d;border-radius:4px;height:3px;margin-top:6px;overflow:hidden}.employee-error-bar{background:linear-gradient(90deg,#e24b4a,#f09595);border-radius:4px;height:100%}.employee-error-card{background:var(--bg-card);border:1px solid var(--border);border-radius:14px;transition:border-color .2s,transform .2s;overflow:hidden}.employee-error-card:hover{border-color:var(--border-bright);transform:translate(-2px)}.employee-error-card-top{border-bottom:1px solid #0d9e7414;flex-wrap:wrap;align-items:center;gap:10px;padding:12px 16px;display:flex}.employee-tag{border:1px solid;border-radius:999px;align-items:center;padding:4px 11px;font-size:11px;font-weight:700;display:inline-flex}.employee-tag.platform{color:#85b7eb;background:#378add1a;border-color:#378add33}.employee-tag.ticket{color:var(--text-muted);letter-spacing:.03em;background:#ffffff0d;border-color:#ffffff1a;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace}.employee-tag.agent{color:var(--text-main);border-color:var(--border);background:#ffffff0d;font-weight:600}.employee-tag.category{color:var(--text-accent);background:#0d9e741f;border-color:#4dd9a840}.previous-file-card:hover,.employee-error-card:hover,.employee-rank-item:hover{transform:translateY(-3px);box-shadow:0 10px 28px #0d9e741f}.employee-error-card-body{grid-template-columns:1fr 180px;display:grid}.employee-reply-text{color:var(--text-muted);border-left:1px solid #0d9e7414;padding:14px 16px;font-size:13px;line-height:1.8}.employee-error-side{flex-direction:column;display:flex}.employee-error-block{flex:1;padding:12px 14px}.employee-error-block+.employee-error-block{border-top:1px solid #0d9e7414}.employee-error-block.mistake{background:var(--err-bg)}.employee-error-block.fix{background:var(--fix-bg)}.employee-block-label{letter-spacing:.08em;margin-bottom:2px;font-size:10px;font-weight:700}.employee-error-block.mistake .employee-block-label{color:var(--err-label)}.employee-error-block.fix .employee-block-label{color:#4dd9a899}.employee-block-value{font-size:14px;font-weight:700}.employee-error-block.mistake .employee-block-value{color:var(--err-text)}.employee-error-block.fix .employee-block-value{color:var(--fix-text)}.employee-reason{color:var(--text-muted);border-top:1px solid #0d9e7414;padding:12px 16px;font-size:12px;line-height:1.8}@media (width<=1180px){.employee-errors-grid{grid-template-columns:1fr}}@media (width<=720px){.employee-error-card-body{grid-template-columns:1fr}.employee-reply-text{border-bottom:1px solid #0d9e7414;border-left:0}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}